12-Month UK Hardware Warranty Guarantee

Every certified pre-owned and refurbished mobile smartphone purchased from Frederica Mobile UK includes our comprehensive complimentary 12-month UK merchant warranty, effective from the date of Royal Mail Tracked 24 delivery confirmation.

1. Scope of Coverage & Standards

Our guarantee covers full parts and skilled technician labor for all inherent component hardware faults, including:

• OLED / Super Retina screen touch digitization, display drivers, and backlight uniformity.
• Motherboard chipsets, micro-soldered connectors, IC power management units, and cellular antennas.
• Battery capacity retention maintaining above 80% operational health throughout the warranty window.
• Camera optical image stabilisation (OIS), biometric modules (Face ID / Touch ID), and haptic engines.

2. RMA Return & Replacement Procedure

Should any hardware anomaly manifest, our Newport technical laboratory will issue a prepaid Royal Mail Tracked 24 return shipping label. Upon receipt at our Commercial Road diagnostic suite, devices undergo rapid triage within 48 business hours.